Email support
Send a message to [email protected]; a general reply within 1 business day
Dhaka-based tk888 Support team provides easy customer support, contact information and help center all in one place
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There are 3 clear contact paths on this page
Send a message to [email protected]; a general reply within 1 business day
Chat quickly about account, APK or login questions; chat is open at night too
A phone number +880 1700 000 888 is kept for the Dhaka office for urgent issues
Coordinated from the Dhaka service desk
Requests come more from Dhanmondi and Banani where verification is quick with bKash and Nagad
The team has been working since 2022 with users from 7 countries receiving the same support structure
Outside Dhaka, slow 3G pages still load; Rocket users can easily see status
This 3-step selection saves time
Chat for password, OTP or tk888 login issues; instructions arrive in 2 minutes
Payment status, name matching and Rocket references work well by email
For common questions, first check the Help Center; you will find many answers in 3 steps
Tell us what you need in one line; screenshots speed up the work
In emergencies, chat; for documented items, email; keep only urgent cases on the phone
Note the ticket number; it will be easier to look up next time
You will get the main answer in 3 questions
Yes, as long as there is internet, a Bangladeshi account and the Dhaka-based team view the same ticket
Use Nagad, Rocket or email; include payment number and time for faster verification
In common questions, chat provides quick answers; in complex cases, it may take up to 1 business day
Get the APK, then come back to the Help page
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